Refund policy

Returns & Refunds

We want you to love your LIETA. If a piece is not right for you, you may return it for a full refund of the product price — and returns are free: we email you a prepaid, tracked return label.

Your return window

You have 30 days from delivery to return any piece, wherever you are — including the European Union, the UK, Switzerland, Norway, the US, Canada, Australia, New Zealand and the Gulf. Customers in the European Union additionally have the statutory 14-day right of withdrawal; our 30-day window is longer and more generous, and it is the one we apply.

Condition

To be eligible, the item must be unused and in its original condition — no signs of wear — and returned in its original presentation box with the dust bag, authenticity card, care leaflet and all original tags attached. Personalised or made-to-order pieces cannot be returned unless faulty.

How to return

Email returns@lietamilano.com with your order number; we reply within 24 hours with a prepaid, tracked return label. Drop the parcel at any carrier point or book a free collection — it is insured by us in transit. Once we receive and inspect the return (2–3 business days), we refund the original payment method.

Refund timing

Refunds are issued to the original payment method within 14 days of our receiving the returned item, and usually appear within 5–10 business days depending on your bank. We refund the full product price; both outbound and return shipping are complimentary.

Right of withdrawal (EU consumers)

If you are a consumer in the EU, you have the right to withdraw from this contract within 14 days without giving any reason. The period expires 14 days after you (or a third party indicated by you) acquire physical possession of the goods. To exercise it, inform us by a clear statement (e.g. email to returns@lietamilano.com); we provide a free return label, so you bear no return cost. We will reimburse all payments received from you, including standard delivery costs, without undue delay and within 14 days of being informed of your decision; we may withhold reimbursement until we have received the goods back.

Faulty or damaged items

If your item arrives damaged or develops a manufacturing defect, email care@lietamilano.com with photos and your order number. We arrange a free return and a repair, replacement, or full refund at no cost to you. A 2-year legal guarantee against defects applies to consumers under EU law.

For questions about returns, contact support@lietamilano.com.