Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of lietamilano.com (the "Site") and any purchase from LIETA Milano. By using the Site or placing an order, you agree to these Terms.

1. Who we are

LIETA Milano sells handcrafted leather goods made in Italy. For our full company and contact details, see our Imprint / Legal Notice. You can reach us at support@lietamilano.com.

2. Orders & contract

Your order is an offer to buy. The contract is formed when we send you an order confirmation by email. We may decline or cancel an order (for example, if an item is unavailable or pricing is clearly erroneous), in which case any payment is refunded in full.

3. Prices & payment

Prices are shown in euros and, for EU consumers, include applicable VAT. Payment is taken at checkout via the methods shown. Title to the goods passes to you on full payment; risk passes on delivery.

4. Shipping

Shipping is governed by our Shipping policy, which forms part of these Terms.

5. Returns & right of withdrawal

Returns and the statutory EU right of withdrawal are governed by our Refund policy, which forms part of these Terms.

6. Warranty & conformity

Goods are sold in conformity with their description. Consumers benefit from the statutory 2-year guarantee against lack of conformity under EU law, in addition to any voluntary care or repair services we offer.

7. Intellectual property

All content on the Site — including the LIETA name, logo, imagery, and text — is owned by or licensed to LIETA Milano and may not be reproduced without our written permission.

8. Liability

Nothing in these Terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, or for fraud). Subject to that, our liability for the goods is limited to the purchase price.

9. Governing law & disputes

These Terms are governed by German law, without prejudice to mandatory consumer-protection provisions of your country of residence. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged to and do not currently participate in dispute-resolution proceedings before a consumer arbitration board.

10. Contact

Questions about these Terms: support@lietamilano.com.