Shipping policy

Shipping

We offer complimentary shipping worldwide. Every order is fully tracked and insured for its full value until delivery, carried by DHL Express.

Processing & transit

Orders placed Monday–Friday before 12:00 CET are dispatched the same business day; orders placed after 12:00, on weekends, or on public holidays are dispatched the next business day. You will receive a tracking link by email as soon as the carrier collects your parcel. Typical transit: European Union, United Kingdom and Switzerland 2–4 business days; all other destinations 4–10 business days.

Duties & taxes

All duties and import taxes are included. For European Union deliveries, VAT is included in the price shown. For every destination outside the EU we ship duties-paid: we settle any import duties and taxes with DHL ourselves, so there is nothing to pay on delivery and no customs bill afterwards.

Delivery & signature

We deliver to the address entered at checkout. A signature is required for high-value parcels, so please ensure someone can receive the delivery, or use a workplace or parcel-shop address.

Lost or delayed parcels

If a parcel is delayed beyond the estimate, email care@lietamilano.com with your order number and we will chase the carrier directly. Lost parcels are replaced free of charge.