Shipping

Where we ship

• European Union — Free express shipping. 2–4 business days.
• United Kingdom & Switzerland — €15. 3–5 business days.
• United States & Canada — €35. 4–7 business days.
• Rest of world — €55. 5–10 business days. Email us if your country isn't at checkout.

Order processing

Orders placed Mon–Fri before 12:00 CET are dispatched the same day. Orders after 12:00, on weekends, or on Italian public holidays ship the next business day. You will receive a tracking link by email as soon as the carrier picks up your parcel.

Carriers

EU: DHL Express. UK / Switzerland: DHL Express. US / Canada / Rest of World: DHL Express. Every parcel is fully tracked and fully insured for its value until delivery.

Packaging

Your LIETA arrives in our chocolate-linen presentation box with a grosgrain ribbon, an ivory cotton dust bag, a serial-numbered authenticity card, and a care leaflet. Outside the box: discreet brown kraft shipper, no LIETA branding visible.

Duties & taxes

• EU buyers — VAT is included in the price. No additional duties.
• UK / Switzerland / US / Canada — DHL acts as the importer of record; any local duties / taxes are billed to you by DHL on delivery. We'll show an estimate at checkout.

Address & signature

We deliver to the address you enter at checkout. A signature is required for parcels above €150 — please make sure someone can sign for the delivery, or use a workplace / parcel-shop address.

Lost or delayed parcels

If a parcel is delayed beyond the estimate, email [email protected] with your order number — we'll chase the carrier directly. Lost parcels are replaced free of charge.